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create-workflow-configure

Example:

Image shows creating workflow checks for CDD from sigma dashboard
Webhook Setup Required: Before running any CDD workflow, you must configure a webhook URL in your account settings. When a workflow finishes processing, Sigma will send the results to your webhook endpoint. Without a webhook configured, you will not receive the verification outcomes and risk assessment results from completed workflows. You can set up your webhook URL from the API & Webhook settings page.

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The CDD Flow

Running CDD in Sigma follows a structured flow from setup through to reporting: 1. Create a Workflow A workflow defines the checks to run, the risk criteria to apply, and how often checks should repeat. You create and manage workflows from the Workflows screen in the dashboard. Each workflow is scoped to a customer type, either individual or corporate. You can create multiple workflows for different customer segments or risk profiles. See how to create a workflow → 2. Add Your Customers Before running CDD, customer records must exist in Sigma. You can add customers one at a time, via bulk CSV import, or through the API. Once added, customers can be organised into Customer Groups for batch operations, useful when running periodic reviews across a segment of your customer base. See how to manage customers → 3. Run CDD With a workflow ready and customers added, you can trigger CDD from:
  • A Customer record to run checks on a single customer
  • A Customer Group to run checks on all customers in the group at once
Sigma will process all configured checks and return results to your webhook endpoint when complete. 4. Review Outcomes When results arrive, open the customer record to review:
  • Verification outcomes: pass, fail, or pending per check
  • Risk score and tier: low, medium, or high based on your configured risk criteria
  • Screening results: any PEP, sanctions, or adverse media matches
Flagged checks require manual review. You can investigate findings, record a decision, and add notes directly in the dashboard. 5. Generate Reports Once checks are complete, you can generate a compliance-ready PDF report for any customer using a report template. Reports summarise identity verification, risk assessment, and screening outcomes in a format suitable for internal audit or regulatory submission. See how to generate reports →

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Prerequisites

Before running your first CDD workflow, make sure you have:
  • A webhook URL configured in API & Webhook settings
  • At least one workflow created in the Workflows screen
  • Customer records added to Sigma (individually, via bulk upload, or API)

Create Workflow

Configure checks, risk criteria, and execution settings.

Reports

Generate compliance-ready CDD reports for customers.

Customers & Groups

Understand customer records and group operations.