Documentation Index
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The Challenge
A regulated institution receives high volumes of fraud and compliance alerts across Transaction Monitoring, AML screening, CDD reviews, and KYC checks. Investigations are handled by different teams, often across spreadsheets, email threads, and chat tools.
Without a structured investigation workflow, institutions risk missed SLAs, inconsistent decision records, weak audit evidence, and delayed escalations during high-risk incidents.
Our Solution
Sigma Case Management provides a single investigation workspace where teams can triage, assign, investigate, escalate, and close cases with a complete audit trail.
Sigma helps compliance and operations teams move from fragmented incident handling to a repeatable, regulator-ready investigation process.
How It Works
Analyst opens a case from a flagged transaction, AML hit, CDD review, KYC check, or the dashboard
Case is assigned with priority and due date, then routed to the responsible investigator
Investigator works tasks, adds evidence, collaborates in comments, and runs AI investigation when needed
Case is escalated to senior reviewers when risk or authority thresholds are met
Final decision is recorded, case is resolved and closed, and the full audit log remains available
Investigation Outcomes
Resolved Internally
Investigation is completed with documented findings and no further escalation required.
Escalated Review
Case is routed to a senior reviewer or compliance lead for additional decisioning.
Regulatory Follow-up
Evidence and outcomes are retained for audit support, regulatory queries, or reporting actions.