Documentation Index
Fetch the complete documentation index at: https://sigma-docs.pastel.africa/llms.txt
Use this file to discover all available pages before exploring further.
What is Case Management?
Case Management is Sigma’s built-in investigation workspace. When your team flags a suspicious transaction, identifies a high-risk customer, or receives an adverse media hit, Case Management gives you a structured place to investigate it — assigning ownership, tracking progress, recording decisions, and maintaining a full audit trail. Cases can be created manually from the dashboard or linked directly to records from other Sigma products: flagged transactions, AML screening results, CDD reviews, or KYC lookups. Every action taken on a case is logged automatically, giving you a compliance-ready record of how each issue was handled.Why it Matters
Investigations are rarely simple. They involve multiple people, span days or weeks, and require documentation that can withstand regulatory scrutiny. Without a centralised system, teams rely on spreadsheets, emails, and informal handoffs — creating gaps that auditors find and regulators flag. Case Management solves this by:- Assigning clear ownership — every case has a responsible analyst and an optional escalation path
- Tracking status end to end — from open through in progress to resolved or closed
- Keeping a full audit trail — every status change, comment, reassignment, and task completion is logged with a timestamp and the user who made it
- Supporting collaboration — analysts can comment, tag teammates, attach files, and update checklists within the case
- Enabling AI-assisted investigation — Sigma can run an AI investigation on any case to surface relevant context and flag patterns
When to Create a Case
| Trigger | Example |
|---|---|
| Flagged transaction | A transaction scoring above your fraud threshold needs manual review |
| AML hit | A PEP or sanctions match requires investigation before a decision is recorded |
| CDD concern | A customer’s risk tier increases and a deeper review is needed |
| Regulatory request | An authority requests documentation of how a specific customer was handled |
| Internal escalation | A junior analyst flags an issue that needs senior review |
Core Capabilities
- Create cases linked to any Sigma record or standalone for general investigations
- Assign and reassign cases to specific team members with email notifications
- Set priority and due dates to manage workload and SLA compliance
- Track tasks within each case as a checklist
- Comment and collaborate with file attachments and user mentions
- Escalate cases to senior team members when needed
- Update status to reflect where the investigation stands
- Run AI investigation to surface relevant context automatically
- Manage custom modules to categorise cases beyond Sigma’s default product modules
Getting Started
Understand the case lifecycle and how to run your first investigation.
Use Case
See how teams run end-to-end investigations with Case Management.
Create Case
Step-by-step guide to opening a new case.
Manage Case
Assign, update, escalate, and close cases.
API Reference
Create cases programmatically via the API.