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Documentation Index

Fetch the complete documentation index at: https://sigma-docs.pastel.africa/llms.txt

Use this file to discover all available pages before exploring further.

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Overview

Cases in Sigma can be created in two ways:
  • From a record — open a case directly from a flagged transaction, AML result, CDD review, or KYC lookup. The record is automatically linked to the case, giving investigators immediate context.
  • Standalone — open a case independently from the Case Management section of the dashboard, for investigations that are not tied to a specific Sigma record.

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Creating a Case from the Dashboard

Navigate to Case Management in the left sidebar and click Create Case. Fill in the following fields: Module Select the product area this case relates to. Available modules are:
ModuleUse when
Transaction MonitoringInvestigating a flagged or suspicious transaction
AMLFollowing up on a PEP, sanctions, or adverse media match
Customer Due DiligenceReviewing a customer’s risk profile or CDD outcome
KYCInvestigating a failed or uncertain identity check
ReportingHandling a regulatory reporting issue
CustomAny investigation that does not fit a standard module
If your team uses custom modules, these will appear alongside the standard options. You can create and manage custom modules from the Case Management settings. Linked Record (Optional) If this case relates to a specific transaction, customer, or AML result already in Sigma, link it here by entering the record ID. This pulls context from the linked record directly into the case view, so investigators do not need to navigate away to find it. Title A clear, descriptive title for the case. This appears in the case list and is what your team will use to identify the investigation at a glance. Description A detailed explanation of why the case was created, what needs to be investigated, and any initial findings. The more context you provide here, the easier it is for the assigned analyst to get started quickly. Priority Set the urgency level:
PriorityWhen to use
LowNon-urgent, can be worked in normal rotation
MediumRequires attention within the standard SLA
HighTime-sensitive, needs immediate action
Assign To Select the team member responsible for investigating this case. They will receive an email notification when the case is created. Only users with the can assign case permission can be assigned cases. Due Date (Optional) Set a deadline for the investigation. Cases past their due date are flagged as overdue in the analytics view, helping managers track SLA compliance. Tasks (Optional) Add a checklist of steps the investigator should complete. Tasks appear on the case detail screen and can be checked off as work progresses. Examples:
  • Review transaction history for the last 30 days
  • Cross-check customer against internal watchlist
  • Obtain supporting documentation
  • Record decision in case notes
Escalation Contact (Optional) If this case may need senior review, set an escalation contact now. You can also escalate later from the case detail screen.

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Creating a Case from a Record

From within Transaction Monitoring, AML, CDD, or KYC, find the record you want to investigate and look for the Create Case option on the record detail screen. The module and linked record fields are populated automatically — you only need to fill in the title, description, priority, and assignee.

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After Creating the Case

Once created, the case appears in the Case Management list with status Open. The assigned analyst receives an email notification with a link to the case. You can view all cases from the Case Management screen, filtering by status, priority, assignee, or due date.

Manage Case

Assign, update, escalate, and close your case.

Create Case via API

Create cases programmatically from your system.